Shipping options depend on your delivery address and order value. Enter your address at checkout to see the available methods, charges and any estimated delivery times before paying.
Shipping options & charges
Standard and express options are available for eligible destinations. Free shipping applies only where an eligible rate is offered for your order at checkout. There is no single worldwide shipping price or threshold.
Preparing your order
Please allow an estimated 1–3 business days for processing, excluding weekends and holidays. Processing time is separate from delivery time. Address checks or order queries may require additional time.
Delivery times
Delivery times vary by destination and shipping method. International customs, local carriers and remote locations can affect arrival dates. Check the options shown at checkout and contact us if you need help before ordering.
Tracking your parcel
For a tracked shipping method, use the tracking details supplied with your shipment notification. Carrier updates can take time to appear. You can also enter your tracking number at 17TRACK.
Your delivery address
Check your address carefully before completing your order. If you need to correct it, contact us as soon as possible. Address changes depend on whether the order has already shipped.
Customs & import charges
International orders may be subject to destination-specific customs or import charges. Check any charges shown at checkout; other charges may be collected by the carrier or local authority.
Need help?
Email support@thebioaqua.com with your order number, or use our contact form. Please also review our refunds and returns policy.