With customers all around the world, we are happy to send our products to anywhere that has a letterbox.
However, customs agencies in some places have stricter checks on cosmetics. If some areas cannot be shipped, we will inform you in advance and give you a refund (Refer to the refund policy).
|Free Shipping (No Tracking Info)||Free|
|Free Shipping (With Tracking)||$1.58 or $1.98|
|Small order. (Less than $6 or $9.9)||$3.98 or $4.98 (Depending on the country)|
Processing time is different from shipping time. Please allow 1-3 business days for processing. This is an estimate. This does not include weekends or holidays.
Processing time is not the same as delivery time. Excludes holidays/ weekends.
Following the processing of your order, you will receive an email notification of these details, followed by your tracking details for shipments.
Processing time may be delayed if your shipping address is questionable and order is flagged as a risk (we use this additional time to help ensure the security of your credit information). We may require proof of identification for the billing information received.
|European countries||11-14 business days|
|Central American countries||11-14 business days|
|Oceania countries||14-19 business days|
|African countries||18-21 business days|
|South American countries||15-22 business days|
|Far East countries||14-16 business days|
|Middle East countries||15-18 business days|
|Southeast Asian countries||13-18 business days|
These delivery schedules are just an average estimate based on historical orders only. Actual delivery times may vary depending on international customs / shipping locations. We can’t directly control the delivery times.
Note: Some remote non-developed countries and places maybe will be extended by 10 - 15 days. Please forgive us because logistics is not within our control.
It is best to create a customer profile to keep track of your order.
Note: If your order value over $10+, We recommend that you choose a delivery with tracking information. Since no tracking information is easily lost, we are unable to confirm whether it is lost.
Package Tracking Site: https://www.17track.net/en.(It usually takes 3 - 6 days to track the information before uploading to the internet.)
If you do not live in a secure location please be wise about the shipping method you chose as standard mail couriers will not require a signature and packages will be left and any "secure" location deem fit to the mail carrier.
In general, we use the postal parcel to ship the product. There is no need to pay customs duty except Brazil. But if you are a wholesaler, please read the following text carefully.
Your order may be subject to customs or import duties which are charged once the parcel reaches its destination country. Legally these charges must be paid by the recipient of the parcel. Unfortunately we have no control over these charges and cannot tell you what the cost would be, as customs policies and import duties vary widely from country to country.
Customs duty is charged as a percentage of the total value of the goods. The duty rate percentage depends on the country the package is being sent to, but on average is between 5% and 9%. We are afraid we have no control over the charges which is why we cannot include them in the cost of the item, or within the postage costs. We understand this can be frustrating so if you have any questions please do contact us at support@theBioaqua.com.
Due to a problem with one of our logistics companies, some orders were not normal or there was no further tracking information (orders before 2019.1.10), we were unable to confirm whether you have received the goods.
We are very sorry that this incident has affected you. We will list some of the abnormal orders information, if you see your info in it, please don't hesitate to contact us.
Kind reminder, maybe we need to further verify your order information to prevent fraud.
Abnormal orders are as follows:
Orders that may be delayed are as follows：
We hope to provide you with our best service and reduce the bad impact of this incident.